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Sweeping Up: From Mess to Money

Daphne Powell

Friday, September 27
11:00 AM – 12:00 PM

Session Description 

Learn how to rebuild donor trust and recover from an administrative or financial crisis that resulted from poor communication with donors. The speaker will use examples from her experience with the fallout from an administrative decision at one institution and the spending of endowment principal at another to show how returning to the basics of donor relations can provide transparency and rebuild donor trust in the institution—turning seemingly bad situations into opportunities. Attendees will leave with ideas on how to manage their time, resources, and expectations—and how to turn a mess into money.

About the Presenter

Daphne Powell
Director of Donor Relations
Birmingham-Southern College

Daphne B. Powell is director of donor relations at Birmingham-Southern College, where she is reinventing the college's donor relations program. She spent 19 years in the development office at The University of Alabama at Birmingham (UAB) developing, implementing, and overseeing UAB's comprehensive program for gift acknowledgement, recognition, and reporting. Daphne is a charter member and 15-year volunteer of ADRP, and she has spoken at local, regional, and national events and recently conducted a two-day training session for the Advancement team at Troy University. She is an alumna of the Alabama School of Fine Arts, where she serves as Foundation Board President, as well as Shelton State Community College and UAB. In addition, she is a donor, nonprofit advocate and great believer in mentoring others in the profession.

Session Details

Target Audience

Private College/University, Public College/University, Private Secondary School


Suitable for all levels

Shop Size

Small Shop (1-5 staff)

Session Keywords

Crisis Management

Learning Objectives

Three Key Takeaways:

  1. How to rebuild donor relationships
  2. How to manage time and resources while meeting expectations
  3. How to turn negative situations into positives and raise more money